FAQ'S

1. What is the average delivery time for my order?

Our standard delivery time is between 10 to 15 business days from the date your order is shipped. You will receive a confirmation email with a tracking number once your order is dispatched.

2. Can I track my order?

Yes! After your order is shipped, we will send you an email with your tracking information so you can monitor the status of your delivery.

3. What is your return policy?

We accept returns within 30 days of purchase. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Some items, such as custom-made jerseys and perishable goods, are non-returnable. For more information, please review our Return Policy.

4. How can I initiate a return or exchange?

If you need to return or exchange an item, please email us at contact@fcshonen.com with your order details and reason for return. We will guide you through the process.

5. Do you offer refunds for sale or promotional items?

Unfortunately, sale or promotional items are non-refundable. Only regular-priced items are eligible for a refund.

6. What if my item arrives damaged or defective?

We sincerely apologize for any inconvenience. If your item arrives damaged or defective, please contact us at contact@fcshonen.com within 7 days of receiving your order, and we will arrange a replacement or refund.

7. How can I contact customer service?

If you have any questions or need assistance, you can reach us via email at contact@fcshonen.com. We aim to respond within 24-48 hours.

8. Can I cancel or change my order after placing it?

Once an order is placed, it is processed quickly to ensure timely delivery. If you need to make changes or cancel your order, please contact us as soon as possible at contact@fcshonen.com. While we cannot guarantee changes, we will do our best to assist you.