FAQ'S

1. What is the delivery time for my order?
Our standard delivery time is 10–15 business days from the shipping date. Once dispatched, you’ll receive a confirmation email with your tracking number.

2. Can I track my order?
Yes. After your order is shipped, you’ll get an email with your tracking details to follow your delivery status.

3. What is your return policy?
Returns are accepted within 30 days of purchase. Items must be unused, in their original condition, and in the original packaging. Please note: custom-made jerseys and promotional items are non-returnable. For details, see our Return Policy.

4. How do I start a return or exchange?
Email us at contact@fcshonen.com with your order details and reason for return. Our team will guide you through the process.

5. Do you refund sale items?
No. Sale or promotional items are non-refundable. Only regular-priced items qualify for a refund.

6. What if my item arrives damaged or defective?
If your item is damaged or defective, contact us within 7 days at contact@fcshonen.com. We’ll arrange a replacement or refund.

7. How can I contact customer service?
You can reach us at contact@fcshonen.com. Our support team is available 24/7, and we aim to respond within 24–48 hours.

8. Can I cancel or change my order?
Orders are processed quickly to ensure timely delivery. If you need to make changes or cancel, contact us immediately at contact@fcshonen.com. While we cannot guarantee modifications, we’ll do our best to assist.